MobileInternet

Join a team dedicated to keeping people connected

Access to reliable high-speed internet is essential; we want to be there for our customers to ensure they always have access.

Jump to open roles

Why join our team?

  • A large group of Ting employees stand in front of a Ting office

    All under one umbrella

    We pride ourselves in having our support teams in-house, meaning our teams are empowered to solve problems, cut through the red tape, talk to our other groups directly and find the best solutions for our clients.

  • A Ting employee standing on the sidewalk of a downtown

    The whole package

    Aside from a dedicated support system that enables you to deliver incredible customer support, we have programs, initiatives, and benefits that ensure your constant development and growth!

    Learn more about our benefits
  • A young woman works at a computer with a Ting sticker in an outdoor cafe

    Work from wherever you are

    Our customer support teams can work remotely or hybrid (if there’s an office available in your location), giving you the flexibility to impact communities across the US while living and working from wherever you choose.*

    *Some limitations apply based on the roles and local regulations.

  • A mother and her two sons are curled up on a sofa watching a movie on their laptop

    An incredible Internet experience

    Access to online services has never been more critical, and we aim to deliver the best connectivity experience for our customers.

A large group of Ting employees stand in front of a Ting office
A Ting employee standing on the sidewalk of a downtown
A young woman works at a computer with a Ting sticker in an outdoor cafe
A mother and her two sons are curled up on a sofa watching a movie on their laptop

Customer support roles

Sorry, there are no open roles at this time. Please check back or visit Tucows.com for more opportunities.

Recruitment team

Chidinma O.

Talent partner

Jessica L.

Talent partner

Leadership

Shyle B.

Senior Director of Customer Care

Ann H.

Head of Customer Onboarding

Scott F.

Head of Technical Support

#LifeAtTing

Working for Ting is the perfect amalgamation of creativity and structure for me. It's hard to find a place that is as organized as it is while still pushing the boundaries of inventiveness in an ever-changing marketplace. There's never a dull day while being part of this herd, which is great because I get to work beside and develop with great managers like Shyle Braithwaite, Scott Forward, and Lisa Hoban.

I also find it very cool to be working at a place where everyone wants to make the Internet a better place.

Bryce W | Social Care Manager

Our hiring process

  • 1. Application

    Send in your application and receive a confirmation email from us.

  • 2. Assessment

    In 24 hours, you’ll receive a link from Traitify for a short assessment.

  • 3. Initial screening

    Within 2 weeks, if we think there’s a good fit, one of our Talent Partners will set up a phone/video interview.

  • 4. Process update

    If selected, the talent partner will be back in touch to keep you updated on your status, set a timeline as well as discuss your next steps.

  • 5. Interviews

    Within the next 3-6 weeks, there will be a series of interviews. The number and type will depend on the role you’re applying for. (i.e., peer-to-peer fit interviews, executive and technical interviews, etc.)

  • 6. Outcome

    Once interviews are completed, your talent partner will reach back out to communicate the outcome and provide feedback.

Average time: 4 weeks from the initial phone interview.